Support Engineer 2
Location
monterrey, monterrey
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Job Profile - Support Engineer II Overview
This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value‑added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you´ll do:- Act as a liaison between Support Services, PMG, and Consulting Services across products.
- Be available on call (on shift basis) for extreme emergencies / critical site down issues.
- Demonstrate and adhere to best practices of all internal Support Services policies and procedures.
- Ensure quantity and quality content in the knowledge base; add value by developing knowledge articles and working on operational improvements.
- Escalate issues that may have a negative financial or relationship impact.
- Mentor team associates in product knowledge and triage techniques.
- Perform customer performance reviews and Health Checks.
- Provi...