Support Engineer - Ai-Driven (Us Timezone)

Location: Fully Remote (ideally in the Americas)Coordination time: US timezoneEmployment Type: ContractTangible is a fast-growing, tech‐driven platform providing liquidity solutions to LPs and GPs in the private‐markets secondaries space.By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.We are looking for a smart, AI‐native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem‐solving.This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows.You will work in the US time zone and act as the bridge between clients and the engineering team.TasksRespond to client emails in clear, professional English (AI‐assisted but human‐reviewed)Use Jira Service Management and Jira Software to log bugs, chan...