Support Engineer I

Laserfiche • Remote, Oregon, United States • Posted June 07, 2026

Location Remote, Oregon

Job Type Full-Time

Category Computer Occupations

Posted June 07, 2026

About the Role
 - Key Responsibilities:Technical Support (80-90% time)
Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
Coordinate with Laserfiche development when cases require additional assistance
Report and file bug tickets that come up during troubleshooting
Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases
Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum
Watch and review videos of internal software training sessions and development meetings
Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.
Training (10-20% time)
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