Support Engineer IV - AMZ9803600
Location
Arlington, VA
Job Type
Full-time
Category
other-general
Posted
June 08, 2026
Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Arlington, Virginia
Job Number: AMZ9803600
Position Responsibilities:
Provide technical support for continuous integration/deployment infrastructure, cloud-based solutions, and perform critical system failure analysis including root cause investigation. Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems for enterprise-level support systems. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the customer community and internal training. Assist customers on a wide variety of topics, including cloud archite...
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Arlington, Virginia
Job Number: AMZ9803600
Position Responsibilities:
Provide technical support for continuous integration/deployment infrastructure, cloud-based solutions, and perform critical system failure analysis including root cause investigation. Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems for enterprise-level support systems. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the customer community and internal training. Assist customers on a wide variety of topics, including cloud archite...