Support Engineer

Descartes Systems Group • Makati, Metro Manila, Philippines • Posted June 05, 2026

Location Makati, Metro Manila

Job Type Full-time

Category Other Sales and Related Workers

Posted June 05, 2026

 
  POSITION SUMMARY 

 Descartes is a leading provider of Ocean Transportation Rate Management Systems and Ocean Publishing Services. The systems and services that Descartes supplies to VOCCs, NVOCCs, shippers, and other ocean intermediaries allows them to maintain global rate repositories, manage allocation, and maintain detention and demurrage charges. Descartes GPM Expertise Center is responsible for providing customer support for internal and external Global Pricing Manager (GPM) customers.
 As a member of the GPM Expertise team, you will provide application support, prioritize bug fixes, generate reports, and manage customer expectations. Additionally, you will be expected to participate in SCRUM meetings and assist with the scheduling of software releases. Except for critical issues, the normal support hours are between 0800 to 1800 Manila time.
  RESPONSIBILITIES: 
  
 Provide customer assistance to external and int...

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