Support Engineer (Remote, India)

Candidates must be located in an Indian time zone.As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.

Responsibilities:

Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) 

Utilizing SSO/SAML experience to help customers in securing their Grafana instances

Evaluating errors or discrepancies within customer dashboard panels and determining root cause

Reviewing configuration files and recommending best practices (Debug logs, ...