Support Engineer

Our NielsenIQ Technology teams are working on deploying Yieldigo - a SaaS based solution for price optimization.As aSupport Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting‐edge technologies.Our team is co‐located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.Job DescriptionFull‐timeProvide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAsResearch, diagnose, troubleshoot and identify solutions to resolve customer technical issuesCollaborate internally and support the technical onboarding of new customers including users' set‐ups, configurations, etcDocument knowledge and help educate colleagues and teammates on technical casesKeep current with product knowledge and latest features and functionalityQualificationsExperience providing technical support or being part of implementa...