Support Engineering Specialist

* Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‐prem, hybrid, and cloud environments.
* Diagnosing and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
* Drive timely resolution of support cases in alignment with SLAs.
* Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
* Document solutions, FAQs, and best practices to improve internal knowledge bases.
* Collaborate with cross‐functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
* Provides guidance and mentoring to less- experienced staff members.
* Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
* Advanced English communication skills* 3+ years of experience supporting virtualization, cloud, or datacenter systems.
* Linux is must....