Support Executive(Inbound & Outreach)

Position Title:  Support Executive (Inbound & Outreach)

Department:  Support

Reporting To: Manager – Support

Location: Head Office, Kolkata

Employment Type: Full-time

Role Overview

We are looking for a highly disciplined and customer-focused Support Executive – Inbound & Outreach to manage the complete pre-sales journey. This role will handle all inbound enquiries across multiple channels, qualify leads based on defined criteria, and drive consistent outreach to generate pipeline from unconverted and existing prospects.

The ideal candidate will ensure zero missed enquiries, maintain high lead qualification accuracy, and execute timely follow-ups to support revenue growth.

Key Responsibilities

Inbound Enquiry Management

• Han...