Support Manager (Colombia)

What would you do?

• Responsible for properly delivering the support service, and ensuring the agreements established with our customers.
• Stabilize, Monitor, and Ensure the objectives and goals of the Support team.
• Ensure that the support team has the performance, tools, and work environment necessary for the proper delivery of the service.
• Create, Execute Strategies oriented to service improvement.
• Innovate solutions, and alternatives focused on providing the best SaaS support service in the world.
• Maintain constant communication with Product and Engineering, ensuring response times and requirements resolution.
• Lead the Support team, supporting the growth and career plan of the people.
• To be up to date with general support standards and to bring constant benchmarking.
• To quickly adapt to the needs of the business and the clients.