Support Manager

The Support Manager serves as the primary point of contact for Avaloq clients in the APAC region, ensuring effective resolution of product-related issues, proactive escalation management, and end-to-end oversight of service level agreement (SLA) performance.

This role is also responsible for delivering first-level support for internal tools, managing user access requests in line with strict security and compliance standards, and maintaining operational readiness through audit and compliance activities. In addition, the Support Manager oversees global on-call support coverage, providing leadership during critical incidents to ensure continuous 24/7 system availability.

This position operates under a hybrid work model, requiring two days per week in the office.

Key Responsibilities:

• Serve as primary client contact for all support matters, leading regular performance reviews and ensuring high satisf...