Support Manager

What would you do?

As a Support Manager, you have the mission to make Instaleap Support the best SaaS Support in the world! If you are passionate about services and have experience leading teams that deliver value to customers, this opportunity is for you.

• Responsible for properly delivering the support service, and ensuring the agreements established with our customers.

• Stabilize, Monitor, and Ensure the objectives and goals of the Support team.

• Ensure that the support team has the performance, tools, and work environment necessary for the proper delivery of the service.

• Create, Execute Strategies oriented to service improvement.

• Innovate solutions, and alternatives focused on providing the best SaaS support service in the world.

• Maintain constant communication with Product and Engineering, ensuring response times and requirements resolution.

• Lea...