Support Specialist

The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform through tickets, live chat, and other inbound channels. You will troubleshoot a mix of workflow, configuration, and data-related issues, guide customers through best practices, and partner with other teams to drive durable solutions. Depending on business needs, you may have a primary product focus, but the core expectations and success profile for this role are consistent across Support.

This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume SaaS support environment.

How you'll add value:

Customer Support & Troubleshooting

• Support customers via tickets and chat along with other inbound channels, providing clear, empathetic, and solution-oriented assistance.
• Ask targeted questions to quickly understand the customer’s goal, environment, and constraints, then narrow t...