Support Specialist II

Overview

CLEAResult is seeking a candidate to support the Energy Assistance Program in Saskatchewan by delivering high-quality customer service and administrative support to income-qualified customers. The role is hybrid and based in Regina, requiring in-office presence as needed. The person will help participants, including seniors, low-income households, newcomers, and Indigenous communities, access energy efficiency programs while maintaining a professional, empathetic, and accurate customer experience.

Responsibilities

• Handle inbound and outbound calls, emails, and customer follow-ups.
• Schedule appointments and coordinate with contractors and internal teams.
• Review applications, verify customer eligibility, and ensure data accuracy.
• Maintain and update records in internal systems.
• Support reporting and documentation requirements.
• Assist customers with empathy, professionalism, and clear communication. ...