Support & Team Lead

SGS • Muntinlupa, Metro Manila, Philippines • Posted June 07, 2026

Location Muntinlupa, Metro Manila

Job Type Full-time

Category Computer Occupations

Posted June 07, 2026

Job Description
The Support & Team Lead serves as the primary service coordinator for a designated Digital Certification & Inspection Services support team. This role acts as the local counterpart to the tower’s service management, ensuring that service directives, operational priorities, and performance expectations are executed effectively across tower operations. The coordinator orchestrates day‑to‑day tower activities across L3 Support & Development levels, driving service stability, resolving operational issues, and maintaining alignment with business needs.
Key Responsibilities
Daily to Weekly Responsibilities
Coordinate daily service execution across L3 Support & Development teams, ensuring alignment with defined service directives and operational priorities.
Monitor SLAs and SLOs for the assigned tower, initiating corrective actions when deviations occur.
Lead L3 & Development team’s planning, worklo...
            

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