Support Technician I
Location
pune, maharashtra
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
Job Description – L1 Application support
Experience: 0-3 Years (Payment domain experience is a plus)
Education: Bachelor’s degree in computer science or equivalent
Job Summary
The L1 Product Support Engineer provides the first level of support for production systems and Customers. The role focuses on initial issue analysis, ticket handling, and ensuring smooth day-to-day system operations. The engineer works closely with L2 and Product teams to ensure incidents are properly logged, analyzed, and resolved within agreed SLAs. The role requires good technical understanding of payment systems and strong troubleshooting and communication skills.
Roles & Responsibilities
1. First-Level Support
- Act as the first point of contact for customers and internal users.
- Receive and ackno...