Supv, Capability Center Operations
Loss Draft Customer Care Supervisor
Customer Care Supervisor
Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.
Key Responsibilities
Customer Care & Operations
Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
Ensure timely and effective resolution of customer issues and maintain service levels.
Team Leadership
Coach and guide associates to improve performance and engagement.
Promote team development and align resources to operational needs.
Performance Management
Monitor KPIs related to productivity and quality.
Analyze performance, identify root causes, and implement corrective ...