SVP Experience Strategy

Overview

The SVP, Experience Strategist is a senior leader for key accounts and oversees a group of experience strategists, shaping modern customer‑centric approaches that drive measurable impact. This role serves as an advisor to clients and internal teams, connecting brand strategy and experience strategy with AI, data, and emerging digital capabilities to drive meaningful outcomes in healthcare.

Key Responsibilities

• Experience strategy expertise & client oversight
• Serve as a senior strategic advisor to clients, framing how data, AI, and experience strategy come together to drive business and brand impact
• Lead the story development of executive presentations and workshops that translate complex insights and AI-enabled opportunities into clear strategic direction
• Influence client roadmaps, investment decisions, and innovation pipelines based on evidence and forward‑looking insights
• Oversee the integration of resea...