SW/App/Cloud Tech Support Analyst

THE WORK: Discover new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will allow you to engage deeply with Fortinet Solutions, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and insights to make a meaningful impact together. Configure and integrate telecommunication network elements to ensure seamless connectivity. Manage incident management queries with a focus on troubleshooting and fault handling. Perform configuration management and monitor network performance to maintain high standards. Monitor Quality of Service and Quality of Experience, detecting anomalies and managing changes effectively. Conduct impact analysis using established procedures to respond promptly to alarms and unplanned events. Correlate alarms and create incident tickets to support efficient resolution proc...