Switchboard Operator

Switchboard Operator

University Hospitals Sussex NHS Foundation Trust (279)

The closing date is 02 June 2026

Main duties of the job

You will be responsible for handling calls in a professional manner, responding effectively to emergency calls, alarms and incident procedures, and making calm and efficient decisions.

• Provide excellent telephone manner and customer service skills.
• Maintain an efficient 24‑hour service with weekly call volumes of 10,000–13,000.
• Serve as the first point of contact for patients, families, the public, professionals and internal users.
• Respond to emergency calls, alarms and incident procedures.
• Keep equipment, keys and system faults up‑to‑date; report defects promptly.
• Complete logs, documentation and directory updates accurately.
• Implement administrative changes to improve operational efficiency.
• Perform any other duties requir...