System Engineer L4

Experience: 5+ years

Location: Quezon (3 days WFO in a week)

Job type: Permanent with MNC (direct hire)

Key Responsibilities

* Provide excellent customer service and technical support through calls, emails, and ticketing systems

* Handle customer concerns with empathy, patience, and professionalism, including irate or frustrated users

* Troubleshoot basic operating system issues and common end-user technical concerns

* Support applications and tools such as Windows, Outlook, Microsoft Teams, Citrix, VDI, VPN, security applications, and other remote support tools

* Respond to incoming calls and customer emails in a timely and professional manner

* Manage, resolve, and document customer complaints and technical issues

* Identify, analyze, and escalate complex issues to supervisors or appropriate support teams when necessary

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