System Support Analyst at ICEA Lion Group

Confidential • Kenya, Kenya, Kenya • Posted June 07, 2026

Location Kenya, Kenya

Job Type Full-Time

Category Other-General

Posted June 07, 2026

Job Description
As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that’s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today’s constantly changing world….

System Support Analyst
Job Summary
System Support Analyst is responsible for providing second level response and support to users of the company’s ICT resources.

This includes ecient use of software programs, troubleshooting applications, maintenance of production applications and some aspects of user training.
Primary Responsibilities:
Provide second line support for incidents and service requests, log and respond to all service requests from system users, including site visits or through remote access tools

        

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