Systems Administrator/Operations Support Specialist

Identify and provide solutions to complex application development problems.

Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary ), ComputerTalk (Icebar application-secondary ), NICE - workforce management applications (nice to have)

Ability to acquire knowledge of program area, IT Systems and business environment.

Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.