Main duties and responsibilities
Provide 2nd level support for the Global Blue set of Issuing Solutions.Assist Project Managers in communication, organization and planning for Japan and issuing related projectsWork closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activitiesServe as a bridge between the Central team and Local IT in terms of technology, culture and communication.Coordinate with Central and Local teams to prioritize incidents and escalate critical issuesProvide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholdersProactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channelsMaintain effective communication channels with all parties involvedLeverage operational management tools (S...