Systems Engineer
Location
mumbai, maharashtra
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
We are looking for a motivated System Engineer from within our team to step into a client-facing, operationally critical role.
If you have a solid foundation in application support, infrastructure monitoring, and thrive in a fast-paced 24×7 environment, we want to hear from you. What You Will Do • Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability. • Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents. • Conduct recording reviews to evaluate user experience and measure service impact. • Collect and analyse application logs; escalate complex cases to the Development team with clear documentation. • Serve as a trusted point of contact for clients — tracking open issues, driving resolutions, and delivering an exceptional service experience. • Prepare and deliver weekly/monthly client read-outs and progr...
If you have a solid foundation in application support, infrastructure monitoring, and thrive in a fast-paced 24×7 environment, we want to hear from you. What You Will Do • Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability. • Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents. • Conduct recording reviews to evaluate user experience and measure service impact. • Collect and analyse application logs; escalate complex cases to the Development team with clear documentation. • Serve as a trusted point of contact for clients — tracking open issues, driving resolutions, and delivering an exceptional service experience. • Prepare and deliver weekly/monthly client read-outs and progr...