Systems Engineer ( Telecom Services)
Location
mississauga, peel region
Job Type
Full-time
Category
Other-General
Posted
June 12, 2026
JOB SUMMARY
The Systems Engineer, Telecom Services will be responsible for all aspects involved in supporting and ensuring optimal performance/reliability of Bayshore’s telecommunications infrastructure.
DUTIES AND RESPONSIBILITIES
- Ensure efficient and effective call routing, agent workflows, and customer experiences.
- Proactively review and support the configuration of existing deployments to ensure alignment with technical and business requirements.
- Continually assess system performance and implement improvements to enhance efficiency, reliability, scalability.
- Maintain correct and up-to-date technical documentation related to configurations, processes, and procedures, including system configurations, call flows, IVR scripts, and other relevant information.
- Develop agent training documentation for consistent and effective onboarding and ongoing skill development.
- Prepare monthly metrics reports t...