Systems Support Desk –...

John Clements Consultants, Inc • Makati, Metro Manila, Philippines • Posted June 02, 2026

Location Makati, Metro Manila

Job Type Full-time

Category Computer Occupations

Posted June 02, 2026

 To provide technical and operational 1st line support to the business to facilitate operational effectiveness. Support includes all products, systems and 3rd party applications.
 Resolve all allocated support queries within agreed service level agreements
 · Provide after hour 1st line support to all staff when required and assist with all
 SSD related queries
 · Support all internal and external approved products for the business and
 Wings clients
 · Investigate all calls before escalating and ensure all work done is captured in
 the logging system
 Qualifications:
 At least 3 years’ experience in the IT industry
 Candidate must possess at least Bachelor's/College Degree in Information Technology
 Knowledge in the following:
 Citrix
 · Microsoft
 · AVAYA
 · Linux

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