Team lead-customer experience (post ssles)
Location
Bengaluru, Karnataka
Job Type
Full-time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 11, 2026
Role Summary
Seasoned and customer-centric leader responsible for post-sales engagement from booking to handover.
Acts as SPOC for customers while leading a team to deliver superior experience.
Drives customer satisfaction, escalations, and cross-functional coordination.
Key Areas of Accountability
Own end-to-end customer journey from post-sales to handover.
Primary SPOC for all customer communication.
Lead and manage customer experience team.
Collaborate with internal stakeholders (projects, CRM, legal, collections).
Support collections team in reducing overdues.
Ensure timely handover and registration.
Team Handling Responsibilities
Manage, mentor, and develop team members.
Set goals, KPIs, and performance expectations.
Conduct reviews, coaching, and feedback sessions.
Ensure productivity and high-quality customer interactions.
Maintain SLA adherence and process compliance.
Identify training needs and enable skill development.
Tra...
Seasoned and customer-centric leader responsible for post-sales engagement from booking to handover.
Acts as SPOC for customers while leading a team to deliver superior experience.
Drives customer satisfaction, escalations, and cross-functional coordination.
Key Areas of Accountability
Own end-to-end customer journey from post-sales to handover.
Primary SPOC for all customer communication.
Lead and manage customer experience team.
Collaborate with internal stakeholders (projects, CRM, legal, collections).
Support collections team in reducing overdues.
Ensure timely handover and registration.
Team Handling Responsibilities
Manage, mentor, and develop team members.
Set goals, KPIs, and performance expectations.
Conduct reviews, coaching, and feedback sessions.
Ensure productivity and high-quality customer interactions.
Maintain SLA adherence and process compliance.
Identify training needs and enable skill development.
Tra...