Team Lead-Customer Experience (Post Ssles)
Location
Bengaluru, Karnataka
Job Type
Full-time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 09, 2026
Role Summary
- Seasoned and customer-centric leader responsible for post-sales engagement from booking to handover.
- Acts as SPOC for customers while leading a team to deliver superior experience.
- Drives customer satisfaction, escalations, and cross-functional coordination.
Key Areas of Accountability
- Own end-to-end customer journey from post-sales to handover.
- Primary SPOC for all customer communication.
- Lead and manage customer experience team.
- Collaborate with internal stakeholders (projects, CRM, legal, collections).
- Support collections team in reducing overdues.
- Ensure timely handover and registration.
Team Handling Responsibilities
- Manage, mentor, and develop team members.
- Set goals, KPIs, and performance expectations.
- Conduct reviews, coaching, and feedback sessions.
- Ensure productivity an...