Team Lead - Customer Resolution For a leading NBFC
Location
Mumbai, Maharashtra
Job Type
Full Time, Permanent
Category
Information and Record Clerks
Posted
June 09, 2026
Roles and Responsibilities
Review and approve resolutions for customer complaints before sharing final communication to customersSet up complaints resolution team to resolve customer complaintsDraft and send final responses to customersSet up and drive Framework to reduce customer complaints and resolution TATEnd to End management of customer grievancesatConnect with Team members daily track & monitor accurate & timelyresolutionof customer complaintsPublish daily ,weekly , monthly dashboardsto team leads & stakeholdersMonitor track & improve customer responses& communications for customer complaints