Team Lead - Customer Service

Parsons Corporation • Markham, Ontario, Canada • Posted March 18, 2026

Location Markham, Ontario

Job Type Full-time

Category Supervisors of Office and Administrative Support Workers

Posted March 18, 2026

Description
We are seeking aCustomer Service Team Leadto join our dynamic team in Markham. In this role, you will act as a key facilitator, ensuring that our team delivers exceptional customer service in a fast-paced Contact Centre environment. You will play a critical role in supporting our customers and assisting Program delivery partners to achieve their goals.
As a Team Lead, you will also be responsible for fostering team member growth and effectiveness through leadership, coaching, motivation, and mentoring.
You will be accountable for:
Manage multiple tasks and deliverables that come up through the life of a project
Plan and execute industry outreach campaigns (live and in-person)
Develop and edit communication materials, presentations, and videos
Prepare and deliver project progress reports
Attend and present at client meetings
Lead a customer centric, motivated, and high performing suppor...
            

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