Team Lead, Customer Service Operations & Coaching

PhilWeb Group in Metro Manila, Philippines, is looking for a Team Leader to oversee people management, KPI ownership, and employee development. The ideal candidate will have 3–5 years of experience in a BPO environment and possess strong leadership and interpersonal skills. The role includes delivering coaching, monitoring performance, and handling escalations. Candidates must be willing to undertake a paid 15-day training program as part of the onboarding process, with responsibilities including coaching and operational leadership.
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