Team Lead, IT Support

Your Role

The Lead Technician, IT Corporate Services, is responsible for ensuring that the IT Corporate Services team member’s deliver IT services to our end users according to identified objectives and agreed service levels. The Lead Technician, IT Corporate Services, will need to have a strong customer service ethos, and be capable of interacting with both users and management to drive customer focused technical support to the Digital Realty end user in the support of IT services including workstations, laptops, operating systems, applications, software, hardware, and peripherals. The incumbent must be detail oriented, capable of leading a global team of technicians delivering technical solutions, exhibit critical thinking and problem analysis, and communicate professionally in a timely manner with the ability to adapt in a constantly evolving environment and learn new skills quickly.

What you’ll need: