Team Lead, Service Delivery

What You’ll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You’ll motivate your team to ensure they are on track to meet both TTEC and client metric performance goals. You’ll answer associates’ questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring a quality customer experience on every interaction as the first‑line manager for your team.

Team Leader role supporting a newly launching Australian‑based mobility and customer support program focused on assisting customers with transport replacement and accident‑related coordination services. The Team Leader will undergo training in Sydney, Australia, providing valuable international exposure and direct immersion into the client’s operations and service model.

You’ll report to the Manager, Service Delivery. We’re looking for a leader to act as one, encouraging and motivating your team to...