Team Lead (Technical Support)
Location
karachi division, sindh
Job Type
Full-time
Category
Management & Operations
Posted
June 11, 2026
Overview
About the Role: The Team Lead will be responsible for managing a team of agents, ensuring smooth call center operations, maintaining service quality, and driving team performance in a fast-paced technical support environment.
Responsibilities
- Lead and manage a team of technical support agents
- Monitor team performance, KPIs, and service quality
- Handle escalations and ensure timely issue resolution
- Provide coaching, mentoring, and ongoing support to team members
- Coordinate with internal teams to ensure smooth operations
- Maintain reports and ensure SLA compliance
Qualifications
- Minimum 2 years of experience in Call Center / Technical Support (BPO preferred)
- Proven experience in a Team Lead or Senior Agent role
- Bachelor’s degree in IT, Computer Science, Software Engineering, Telecommunications, or related field
- Strong commu...