Team Lead - Voice & Chat Support (Utilities/Telecom)

A leading BPO company in Taguig is seeking an experienced Contact Center Team Leader to oversee a team providing voice and chat support. The candidate will be responsible for team performance, driving KPIs and enhancing customer experience. Applicants should have at least 2 years' experience in contact centers and in leadership roles, and possess strong management and analytical skills. This role requires working in a dynamic 24/7 environment, encouraging a focus on exemplary customer service.
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