Team Leader (BPO)
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 18, 2026
On-site - Cebu 3-5 Yrs Exp Diploma Full-time
Job Description
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
Insurance Health & Wellness
Life Insurance, HMO
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring clear and professional communication at all times
- Provide accurate and timely daily performance reports to both internal leadership and external clients
- Lead, manage, and motivate a team of agents to consistently meet and exceed sales targets
- Coach and develop team members on effective sales pitch strategies and customer engagement techniques
- Monitor individual and team performance, identify gaps, and implement action plans for improvement
- Conduct regular coaching sessions, feedback discussions, and performance reviews
- Lead by example by demonstrati...