Team Leader
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
May 25, 2026
We are seeking an experienced and driven Team Leader to join our client, Talent Outsourcing Channel Solutions, in their Cebu City, Cebu office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service agents, ensuring exceptional service delivery for our clients.
What You'll Be Doing
- Manage, motivate and develop a team of customer service agents to deliver an exceptional customer experience
- Monitor team performance, set goals and provide regular feedback to drive continuous improvement
- Identify training needs and implement development plans to upskill the team
- Foster a positive and collaborative team environment to enhance morale and engagement
- Liaise with cross-functional teams to resolve complex customer inquiries and issues
- Implement and maintain quality assurance processes to ensure compliance with client requirements
- Analyse data and generate repo...