Team Leader, Contact Centre services
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity, and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!
Position Summary: This position reports to the Supervisor, National Operations Support Centre (NOSC). The Team Leader, NOSC, is responsible for providing quality and efficient customer service through the daily management of a team of Customer Service Representatives (CSRs). Responsibilities include hiring, motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving. The Team Leader will be a hands-on leader, ensuring procedures are followed and providing directions to CSRs for improvement.
Responsibilities:
- Provide daily direction and communication to employees to handle customer service calls/emails efficiently and knowledgeably.
- Host one-on-one meetings ...