Team Leader (Financial Services)

We are hiring on behalf of one of our clients - a growing organisation operating in a fast-paced, regulated environment. They are looking for an experienced and confident Team Leader to join their operations team and drive performance, quality, and team development.

About the Role

• Lead, manage, and develop a team to consistently achieve performance and quality targets
• Create a supportive team environment where individuals are motivated and clear on expectations
• Drive productivity and accountability while maintaining a strong focus on quality
• Provide regular coaching and feedback to help team members improve and succeed
• Act as the first point of escalation for complex or sensitive cases
• Build strong relationships with senior management and deliver clear, meaningful insights
• Identify performance gaps early and take proactive action to address them
• Ensure compliance with internal processes,...