Team Leader
Location
Iloilo City, Western Visayas
Job Type
FULLTIME
Category
Top Executives
Posted
June 20, 2026
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Team Leader, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
- Manage a team of agents to achieve or exceed goals and key performance indicators by periodic coaching and mentoring.
- Ensure that agents are informed and trained on product and system updates necessary perform their tasks effectively.
- Conduct business reviews and performance management activities to assist in the agents continuous development.
- Perform floor support duties as a subject matter expert on policy and procedural items and handle escalated calls when needed.
- Assist in queue management using the ...