Team Leader (On-site) | Bacolod City, Philippines

Team Leader (On-site)

Bacolod City, PHL

Description

We are looking for an experienced and people-focused Team Leader to support and develop a team of Benefits Support Associates. In this role, you will be responsible for driving team performance, ensuring high-quality customer experiences, and fostering a positive, collaborative team culture.

You’ll serve as a coach, mentor, and operational partner—helping your team succeed while continuously improving processes and delivering exceptional service to our members.

This role is primarily Ubiquity in-center based in Bacolod , with the opportunity to transition to a work-from-home setup based on mutually agreed performance criteria and business needs. Eligibility for remote work will be determined at the company’s discretion once benchmarks are met.

What You’ll Do:

• Provide timely, high-quality support to our members across multiple channels incl...