Team Leader (Paseo Del Sol)

Support Services Group
is looking for a highly energetic and collaborative
Team Leader
.
This role will report into the Operations Manager.
The primary objective of the Call Center Team Leader is to implement policies and procedures to foster an environment of excellence in servicing customers.
This includes leading and managing a team of Call Center agents, interacting with client organizations and multiple stakeholders, delivering a high-quality Call Center operation that meets and exceeds all service level agreements and KPIs, driving operational excellence and building competencies for delivery.
As a Call Center Team Leader at Support Services Group, this is your opportunity to:
Be responsible for directly managing a staff of associates
Implement a daily operations governance process to analyze, prioritize and deliver daily, weekly, monthly targets
Collaborate with site leadership in creating Call Center reports (production, productivity, ...