Team Leader: Sales Contact Centre (Night Shift)

WNS Cape Town, Western Cape, South Africa

Role Purpose

This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant.

The Assistant Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions. The overall purpose of the campaign is to facilitate the transaction of US based customers wanting to sell their vehicles via inbound calls and an online platform.

Qualifications

Essential

• Matric/Grade 12 or equivalent, with English and Mathematics

Preferred

• A relevant tertiary qualification