Team Leader Tenancy Support Service

Pinnacle Group are looking for an experienced Team Leader to lead our Outreach Support Service within the Homes Customer Experience team, part of the Homes division, supporting customers with complex needs to sustain their tenancies. This is a key leadership role responsible for delivering a structured outreach model across tenancy support, financial resilience and employment & skills. You will manage a team of Outreach Support Officers, take ownership of service delivery and work closely with internal teams and external stakeholders to proactively identify risk, intervene early and improve tenancy sustainment outcomes across the portfolio.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a proven leader within social housing, with a strong track record in tenancy ...