Team Manager Customer Success - Spanish Speaker

Responsibilities

• Lead a team of employees to deliver customer retention and growth.
• Coach and develop Customer Success Managers (CSMs) to excel in key metrics such as onboarding, adoption, retention, growth, satisfaction, and outcome management.
• Mentor, coach, and provide feedback to the team, while also managing performance and compensation evaluations and addressing escalated employee issues.
• Play a major role in scaling the Customer Success organization through hiring, onboarding, training, and developing CSMs.
• Update the team with critical, cross‑departmental updates from Engineering, Sales, Marketing, Professional Services, and other groups.
• Employ tools and processes to boost team capacity for retention and growth.
• Ensure CSMs adhere to processes, maintaining visibility into customer information and team performance.
• Engage with CSMs to ensure they accurately identify required business outcomes and...