Teamleader Customer Relations Center
Location
Belgium, Belgium
Job Type
Full-time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 14, 2026
Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, dealers and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop counter measures.
RESPONSIBILITIES:
Support an appropriate and ambitious strategy and manage its implementation
Manage the MLE CRC team as well as customer satisfaction initiatives / processes to ensure that customer satisfaction levels are on target