Tech Helpdesk (M/F)

Voyage Privé • Aix-en-Provence, Provence-Alpes-Côte d'Azur, France • Posted June 16, 2026

Location Aix-en-Provence, Provence-Alpes-Côte d'Azur

Job Type Full-time

Category Computer Occupations

Posted June 16, 2026

Job Description
Within the Office IT team, the Tech Helpdesk plays a key role in ensuring smooth day-to-day IT operations by providing first- and second-level support to both French- and English-speaking users. The role contributes to the management of the IT equipment lifecycle, supports the maintenance of the campus IT infrastructure, and participates in the continuous improvement of internal tools and processes.
This position is ideal for an IT professional looking to develop hands-on technical skills in a dynamic, user-facing environment.
MISSIONS
User Support & Assistance
Provide daily technical support to end users (hardware, software, and basic network issues)
Diagnose incidents, investigate root causes, and propose appropriate solutions
Ensure clear, professional written and verbal communication with users
Escalate complex issues when necessary and follow up until resolution
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