Tech Officer: Customer Engineer (FS)
Location
cape town, city of cape town metropolitan municipality
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
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To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to a...