Tech Support Agent

We are looking for a competent **Level 1 Operations Support Agent** to monitor and resolve issues related to hardware, software and network infrastructure.You need to have experience with IT performance management, network administration and system security.Ultimately, you'll ensure the IT systems are secure, its performance is consistent and reliable**Responsibilities**- Maintain and optimize company's networks and servers- Be responsible for device management- Oversee data backup and system security operations (e.g. user authorization, firewalls)- Coordinate installations, upgrades and configurations of hardware and software- Assess system performance and recommend improvements- Resolve issues escalated by end users, technicians and engineers- Provide support and guidance to other support groups- Manage contracts with vendors (e.g. development platforms, telecommunication companies)- Develop IT policies and practices**Requirements**:- Proven experience as Level 1 Operations Suppor...